Legal

Refund & Cancellation Policy

Last updated: July 9, 2026

1. Overview

This Refund & Cancellation Policy explains how billing, cancellations, and refunds work for paid SendItPlease subscriptions. SendItPlease is operated by TechAppDev LLP, Patna, Bihar, India. By subscribing to a paid plan you agree to this policy together with our Terms of Service.

2. Free Trial & Free Plan

SendItPlease offers a Free plan so you can evaluate the product before paying. We strongly encourage you to use it to confirm the product fits your needs before upgrading. Because a free tier is available, upgrades to a paid plan are considered a deliberate purchase.

3. Subscription Billing

  • Paid plans (Pro, Business, Agency) are billed in advance on a recurring monthly basis.
  • Payments are processed securely through Stripe (global) or Razorpay (India). We never store your card details.
  • Your subscription renews automatically each billing cycle until you cancel.
  • Applicable taxes (including GST where required) may be added at checkout.

4. Cancellations

You can cancel your subscription at any time from Dashboard → Settings → Billing, or by emailing us. When you cancel:

  • Your plan stays active until the end of the current paid billing period.
  • You will not be charged again after cancellation.
  • You keep access to paid features until the period ends, then move to the Free plan.
  • We do not charge any cancellation fee.

5. Refunds

Subscription fees are generally non-refundable, and we do not provide refunds or credits for partial billing periods, unused DM quota, or downgrades. However, we want you to be satisfied — we will review refund requests in good faith in the following cases:

  • 7-day first-purchase guarantee: if you are unhappy with your first paid month, request a refund within 7 days of that first charge and we will refund it in full.
  • Duplicate or accidental charges: billed twice for the same period, or charged after a confirmed cancellation.
  • Extended service failure: a verified platform outage on our side that prevented core use of the product for a sustained period.

Refunds are not provided for issues outside our control, including Meta/Instagram/Facebook API changes or account restrictions, violations of our Terms that lead to suspension, or a simple change of mind after the 7-day window.

6. How to Request a Refund

Email senditpleasesupport@gmail.com or message us on WhatsApp at +91 62016 05513 from the email address on your account. Include your account email and the reason for the request. We aim to respond within 2 business days.

7. Processing Time

Approved refunds are issued to your original payment method. It typically takes 5–10 business days for the amount to appear, depending on your bank or card issuer and the payment provider (Stripe or Razorpay).

8. Contact

Questions about billing or this policy? Reach us any time: